/* page4105.css */
:root {
  --primary-color: #1890ff;
  --secondary-color: #722ed1;
  --text-color: #333;
  --light-text: #666;
  --lighter-text: #999;
  --border-color: #e0e0e0;
  --bg-color: #fff;
  --light-bg: #f5f5f5;
  --success-color: #52c41a;
  --warning-color: #faad14;
  --error-color: #f5222d;
  --radius-sm: 4px;
  --radius-md: 8px;
  --radius-lg: 12px;
  --shadow-sm: 0 1px 2px rgba(0, 0, 0, 0.05);
  --shadow-md: 0 4px 6px rgba(0, 0, 0, 0.1);
  --shadow-lg: 0 10px 15px rgba(0, 0, 0, 0.1);
  --transition: all 0.3s ease;
}

* {
  margin: 0;
  padding: 0;
  box-sizing: border-box;
}

body {
  font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;
  color: var(--text-color);
  background-color: var(--bg-color);
  line-height: 1.5;
}

.complaint-container {
  max-width: 1200px;
  margin: 0 auto;
  padding: 20px;
}

.page-header {
  margin-bottom: 30px;
  display: flex;
  flex-direction: column;
  gap: 20px;
}

.page-header h1 {
  font-size: 24px;
  font-weight: 600;
  color: var(--text-color);
  margin: 0;
}

.filter-controls {
  display: flex;
  gap: 15px;
  align-items: flex-end;
  flex-wrap: wrap;
}

.filter-group {
  display: flex;
  flex-direction: column;
  gap: 5px;
}

.filter-group label {
  font-size: 14px;
  color: var(--light-text);
}

.filter-controls select {
  padding: 8px 12px;
  border: 1px solid var(--border-color);
  border-radius: var(--radius-sm);
  font-size: 14px;
  min-width: 150px;
  background-color: var(--bg-color);
  transition: var(--transition);
}

.filter-controls select:focus {
  outline: none;
  border-color: var(--primary-color);
  box-shadow: 0 0 0 2px rgba(24, 144, 255, 0.2);
}

.search-btn {
  padding: 8px 16px;
  background: linear-gradient(to right, var(--primary-color), var(--secondary-color));
  color: white;
  border: none;
  border-radius: var(--radius-sm);
  cursor: pointer;
  font-size: 14px;
  display: flex;
  align-items: center;
  gap: 5px;
  transition: var(--transition);
}

.search-btn:hover {
  opacity: 0.9;
  transform: translateY(-1px);
}

.complaint-list {
  display: flex;
  flex-direction: column;
  gap: 15px;
}

.complaint-item {
  background-color: var(--bg-color);
  border: 1px solid var(--border-color);
  border-radius: var(--radius-md);
  padding: 20px;
  box-shadow: var(--shadow-sm);
  transition: var(--transition);
}

.complaint-item:hover {
  box-shadow: var(--shadow-md);
}

.complaint-header {
  display: flex;
  flex-wrap: wrap;
  gap: 15px;
  margin-bottom: 10px;
  align-items: center;
  font-size: 14px;
}

.complaint-header span {
  display: flex;
  align-items: center;
  gap: 5px;
}

.order-id {
  font-weight: 600;
  color: var(--primary-color);
}

.complaint-type {
  background-color: var(--light-bg);
  padding: 2px 8px;
  border-radius: var(--radius-sm);
}

.priority {
  padding: 2px 8px;
  border-radius: var(--radius-sm);
  font-weight: 500;
}

.priority.high {
  background-color: rgba(245, 34, 45, 0.1);
  color: var(--error-color);
}

.priority.medium {
  background-color: rgba(250, 173, 20, 0.1);
  color: var(--warning-color);
}

.priority.low {
  background-color: rgba(82, 196, 26, 0.1);
  color: var(--success-color);
}

.status {
  padding: 2px 8px;
  border-radius: var(--radius-sm);
  font-weight: 500;
}

.status.pending {
  background-color: rgba(24, 144, 255, 0.1);
  color: var(--primary-color);
}

.status.processing {
  background-color: rgba(250, 173, 20, 0.1);
  color: var(--warning-color);
}

.status.resolved {
  background-color: rgba(82, 196, 26, 0.1);
  color: var(--success-color);
}

.date {
  color: var(--lighter-text);
  margin-left: auto;
}

.complaint-summary p {
  margin: 10px 0;
  color: var(--light-text);
}

.complaint-actions {
  display: flex;
  gap: 10px;
  margin-top: 15px;
  flex-wrap: wrap;
}

.btn {
  padding: 8px 16px;
  border: 1px solid var(--border-color);
  border-radius: var(--radius-sm);
  background-color: var(--bg-color);
  color: var(--text-color);
  cursor: pointer;
  font-size: 14px;
  display: flex;
  align-items: center;
  gap: 5px;
  transition: var(--transition);
}

.btn:hover {
  background-color: var(--light-bg);
  border-color: var(--primary-color);
  color: var(--primary-color);
}

.btn.primary {
  background: linear-gradient(to right, var(--primary-color), var(--secondary-color));
  color: white;
  border: none;
}

.btn.primary:hover {
  opacity: 0.9;
}

.view-details {
  background-color: rgba(24, 144, 255, 0.1);
  color: var(--primary-color);
  border-color: rgba(24, 144, 255, 0.3);
}

.view-details:hover {
  background-color: rgba(24, 144, 255, 0.2);
}

.resolve {
  background-color: rgba(82, 196, 26, 0.1);
  color: var(--success-color);
  border-color: rgba(82, 196, 26, 0.3);
}

.resolve:hover {
  background-color: rgba(82, 196, 26, 0.2);
}

.transfer {
  background-color: rgba(250, 173, 20, 0.1);
  color: var(--warning-color);
  border-color: rgba(250, 173, 20, 0.3);
}

.transfer:hover {
  background-color: rgba(250, 173, 20, 0.2);
}

.reopen {
  background-color: rgba(114, 46, 209, 0.1);
  color: var(--secondary-color);
  border-color: rgba(114, 46, 209, 0.3);
}

.reopen:hover {
  background-color: rgba(114, 46, 209, 0.2);
}

/* Modal Styles */
.modal-overlay {
  position: fixed;
  top: 0;
  left: 0;
  right: 0;
  bottom: 0;
  background-color: rgba(0, 0, 0, 0.5);
  display: none;
  justify-content: center;
  align-items: center;
  z-index: 1000;
  padding: 20px;
}

.modal-overlay.active {
  display: flex;
}

.modal-content {
  background-color: var(--bg-color);
  border-radius: var(--radius-md);
  width: 100%;
  max-width: 900px;
  max-height: 90vh;
  overflow-y: auto;
  box-shadow: var(--shadow-lg);
  position: relative;
  padding: 30px;
}

.close-modal {
  position: absolute;
  top: 15px;
  right: 15px;
  background: none;
  border: none;
  font-size: 20px;
  cursor: pointer;
  color: var(--light-text);
  transition: var(--transition);
}

.close-modal:hover {
  color: var(--text-color);
}

.modal-header {
  margin-bottom: 20px;
}

.modal-header h2 {
  font-size: 20px;
  margin-bottom: 5px;
}

.modal-status {
  display: flex;
  gap: 15px;
  align-items: center;
  font-size: 14px;
}

.modal-tabs {
  display: flex;
  border-bottom: 1px solid var(--border-color);
  margin-bottom: 20px;
}

.tab-btn {
  padding: 8px 16px;
  background: none;
  border: none;
  border-bottom: 2px solid transparent;
  cursor: pointer;
  font-size: 14px;
  color: var(--light-text);
  transition: var(--transition);
}

.tab-btn:hover {
  color: var(--primary-color);
}

.tab-btn.active {
  color: var(--primary-color);
  border-bottom-color: var(--primary-color);
  font-weight: 500;
}

.tab-content {
  display: none;
}

.tab-content.active {
  display: block;
}

.info-section {
  margin-bottom: 25px;
}

.info-section h3 {
  font-size: 16px;
  margin-bottom: 10px;
  color: var(--primary-color);
  font-weight: 600;
}

.info-grid {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(200px, 1fr));
  gap: 10px;
  margin-bottom: 15px;
}

.info-grid div {
  display: flex;
  gap: 5px;
}

.info-grid strong {
  font-weight: 500;
}

.image-gallery {
  display: flex;
  gap: 15px;
  flex-wrap: wrap;
}

.image-gallery img {
  width: 150px;
  height: 100px;
  object-fit: cover;
  border-radius: var(--radius-sm);
  border: 1px solid var(--border-color);
  cursor: pointer;
  transition: var(--transition);
}

.image-gallery img:hover {
  transform: scale(1.03);
}

.timeline {
  border-left: 2px solid var(--border-color);
  padding-left: 20px;
  margin-left: 10px;
}

.timeline-item {
  margin-bottom: 15px;
  position: relative;
}

.timeline-item:before {
  content: "";
  position: absolute;
  left: -25px;
  top: 5px;
  width: 10px;
  height: 10px;
  border-radius: 50%;
  background-color: var(--primary-color);
}

.timeline-date {
  font-size: 13px;
  color: var(--light-text);
  margin-bottom: 3px;
}

.timeline-content {
  font-size: 14px;
}

.audio-player {
  margin-bottom: 20px;
}

.audio-player h3 {
  font-size: 15px;
  margin-bottom: 10px;
}

.transcript-toggle {
  margin-top: 10px;
  background: none;
  border: none;
  color: var(--primary-color);
  font-size: 13px;
  cursor: pointer;
  display: flex;
  align-items: center;
  gap: 5px;
  padding: 0;
}

.transcript {
  margin-top: 10px;
  display: none;
  border: 1px solid var(--border-color);
  border-radius: var(--radius-sm);
  padding: 10px;
}

.transcript.show {
  display: block;
}

.transcript-item {
  margin-bottom: 10px;
  padding-bottom: 10px;
  border-bottom: 1px dashed var(--border-color);
}

.transcript-item:last-child {
  border-bottom: none;
  margin-bottom: 0;
  padding-bottom: 0;
}

.transcript-time {
  font-size: 12px;
  color: var(--light-text);
  margin-bottom: 3px;
}

.transcript-content {
  font-size: 14px;
}

.transcript-item.ai .transcript-content {
  color: var(--primary-color);
}

.transcript-item.customer .transcript-content {
  color: var(--secondary-color);
}

.customer-tags {
  display: flex;
  gap: 8px;
  flex-wrap: wrap;
}

.tag {
  background-color: var(--light-bg);
  padding: 4px 8px;
  border-radius: var(--radius-sm);
  font-size: 13px;
  color: var(--light-text);
}

.notes-list {
  margin-bottom: 15px;
}

.note-item {
  margin-bottom: 10px;
  padding: 10px;
  background-color: var(--light-bg);
  border-radius: var(--radius-sm);
}

.note-meta {
  display: flex;
  justify-content: space-between;
  font-size: 12px;
  color: var(--light-text);
  margin-bottom: 5px;
}

.note-content {
  font-size: 14px;
}

.add-note textarea {
  width: 100%;
  padding: 10px;
  border: 1px solid var(--border-color);
  border-radius: var(--radius-sm);
  resize: vertical;
  min-height: 80px;
  margin-bottom: 10px;
  font-family: inherit;
}

.add-note textarea:focus {
  outline: none;
  border-color: var(--primary-color);
  box-shadow: 0 0 0 2px rgba(24, 144, 255, 0.2);
}

.action-buttons {
  display: flex;
  gap: 10px;
  margin-top: 20px;
}

/* Responsive adjustments */
@media (max-width: 768px) {
  .filter-controls {
    flex-direction: column;
    align-items: stretch;
  }
  
  .complaint-header {
    flex-direction: column;
    align-items: flex-start;
    gap: 8px;
  }
  
  .date {
    margin-left: 0;
  }
  
  .info-grid {
    grid-template-columns: 1fr;
  }
  
  .modal-content {
    padding: 20px 15px;
  }
}