Welcome to VocSeek.ai ("VocSeek", "we", "our", or "the Platform").

VocSeek is committed to protecting the privacy and security of your information. This Privacy Policy explains how we collect, use, store, process, and protect personal information when you use our website, platform, and related services (collectively, the "Services").

The Services are provided by VocSeek Inc., a company incorporated in Delaware, United States, together with its affiliated entities, including Tianjin vocseek Technology Co., Ltd., depending on operational and service requirements.

By using the Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect only the information necessary to operate and improve our services.

1.1 Account Information

When you create or use a VocSeek account, we may collect:

• name and contact information
• account identifiers
• login credentials or authentication tokens
• account configuration settings

1.2 Integration Data

When you connect third-party platforms to VocSeek, we may process limited information required to provide the integration. This may include:

• account identifiers from connected services
• order or support ticket metadata
• authorization tokens required for API access

VocSeek processes this data solely for service functionality.

1.3 Customer Communication Data

To support customer service workflows, the platform may process communication data such as:

• support conversations
• customer messages
• voice call recordings
• voice transcription data
• AI-generated conversation summaries

This data is processed only for operational purposes.

1.4 Usage and Technical Information

We automatically collect certain technical information, including:

• IP address
• browser and device information
• system logs and error reports
• service usage metrics

This information helps maintain system reliability, security, and performance.

2. How We Use Information

2.1 Service Operation

To provide and maintain the VocSeek platform, including: managing support tickets, processing customer communications, enabling AI-assisted customer support, generating conversation summaries and insights.

2.2 Platform Improvement

To improve the reliability, functionality, and performance of our services, including analyzing usage patterns, monitoring system performance, and developing new features.

2.3 Security and Compliance

To detect abuse, fraud, or security incidents; enforce our Terms of Service; comply with applicable legal obligations.

2.4 Aggregated Analytics

We may generate aggregated or de-identified data for system analytics and performance optimization. Such data does not identify individual users.

3. Data Retention

We retain information only as long as necessary to provide the Services and fulfill legal obligations. Typical retention periods include:

Users may request deletion of their data by contacting: support@vocseek.ai

4. Data Sharing

VocSeek does not sell personal information. Information may be shared only in the following circumstances.

4.1 Service Providers

We may share data with trusted third-party service providers that help operate the platform, such as:

• cloud infrastructure providers
• AI processing services
• voice transcription providers
• monitoring and analytics providers

These providers operate under strict contractual obligations, including Data Processing Agreements (DPAs).

4.2 Legal Requirements

We may disclose information if required by law or when necessary to: comply with legal obligations; protect the rights or safety of users; prevent fraud or abuse.

5. Cross-Border Data Transfers

VocSeek operates globally and may process information across different jurisdictions. Your information may be stored or processed in: the United States, China, and other jurisdictions where our service providers operate.

All cross-border transfers are conducted through secure channels and are subject to appropriate safeguards, including Standard Contractual Clauses (SCCs) where applicable.

6. Data Security

We implement industry-standard technical and organizational security measures to protect information. These measures include:

• TLS encryption during data transmission
• encryption of stored data where appropriate
• role-based access control
• credential and key rotation
• system monitoring and security auditing

In the event of a data breach affecting personal information, we will notify affected users and relevant authorities as required by applicable law.

7. Cookies and Tracking Technologies

VocSeek may use cookies and similar technologies to maintain session functionality, improve user experience, and analyze platform usage. Users may control cookies through their browser settings.

8. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information:

To exercise these rights, contact: support@vocseek.ai

9. Children's Privacy

VocSeek services are designed for business users and are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. If significant changes are made, we will notify users through the website or platform before the changes take effect. Continued use of the Services after updates constitutes acceptance of the revised policy.

11. Contact Information

If you have any questions regarding this Privacy Policy or our data practices, please contact us: