1. 接受条款

欢迎访问 VocSeek.ai。

本服务条款（"条款"）规范您对 VocSeek 网站、平台及相关服务（统称"服务"）的访问和使用。

服务由 VocSeek Inc.（一家在美国特拉华州注册成立的公司）及其关联实体（包括天津声索科技有限公司，具体取决于服务区域和服务范围）提供。

访问或使用服务即表示您已阅读、理解并同意受本条款及我们的隐私政策的约束。如果您不同意本条款，则不得访问或使用服务。

2. 服务说明

VocSeek 提供专为电子商务企业设计的 AI 驱动型客户支持和售后管理工具。服务可能包括但不限于：

• 人工智能辅助客户支持工具
• 售后工单管理和分析
• 语音转录和对话管理
• 知识库创建和智能回复建议
• 跨渠道客户沟通管理
• 与第三方商务平台及相关系统的集成

服务可能会随时间推移而不断发展，VocSeek 保留随时修改、暂停或终止服务功能的权利。在可能的情况下，我们会在进行重大变更前提供合理的通知。

3. 资格

您必须年满 18 周岁且具备订立具有法律约束力的合同的能力才能使用服务。如果您代表某个组织或商业实体使用服务，则您声明您有权代表该实体接受本条款的约束。

4. 账户注册

服务的某些功能需要创建账户。您同意：

• 注册时提供准确完整的信息
• 对您的登录凭证保密
• 对您帐户下发生的所有活动承担责任

如果您怀疑您的帐户被未经授权使用，必须立即通知 VocSeek。VocSeek 保留暂停或终止违反本条款的帐户的权利。

5. 与第三方平台集成

本服务可能与第三方服务集成，包括电子商务平台、通信提供商和数据提供商。启用此类集成时，用户可能需要授权 VocSeek 访问某些服务功能所需的数据。用户确认：

• 第三方服务受其自身条款和政策的约束
• VocSeek 对这些平台的中断、限制或变更概不负责
• 用户必须遵守所有适用的第三方政策

6. 人工智能辅助功能

VocSeek 提供旨在支持客户服务工作流程的人工智能辅助工具。这些工具可能会生成：

• 回复建议
• 客户对话摘要
• 自动生成的洞察或建议
• 知识库回复

人工智能生成的输出仅供参考。用户仍需负责审核和验证任何回复或操作，然后再将其用于客户沟通。VocSeek 不保证人工智能生成的输出的准确性、完整性或适用性。

7. 语音处理和通信功能

服务的某些功能可能包括：语音通话、语音识别、语音转录、通话录音、人工智能语音助手。使用这些功能即表示用户承认并同意：

• 出于运营目的，通信可能会被录音或转录
• 用户有责任遵守适用的通话录音和电信法律
• VocSeek 仅作为技术提供商，不控制用户与其客户之间的通信内容

用户必须确保其对通信功能的使用符合所有适用的隐私和电信法规。

8. 可接受的使用方式

用户同意不使用本服务进行以下行为：

• 违反任何适用的法律或法规
• 违反已连接的第三方平台的政策
• 散布恶意软件或有害软件
• 干扰本服务的运行或安全
• 对平台进行逆向工程、复制或利用
• 将本服务用于欺诈、滥用或非法目的

VocSeek 有权暂停或终止违反这些规则的帐户。

9. 订阅和计费

本服务的某些功能可能需要付费订阅。用户同意：

• 订阅费用根据网站或适用服务协议中公布的价格收取
• 计费可能通过第三方支付提供商进行
• 订阅费用通常不予退还，除非法律另有规定

VocSeek 保留提前合理通知后修改价格的权利。

10. 服务可用性

本服务按"现状"和"可用性"提供。VocSeek 不保证：服务将始终可用；平台将不会出现错误或中断；所有功能将持续运行。服务中断可能由系统维护、基础设施问题或第三方服务中断引起。

11. 知识产权

VocSeek 平台的所有权利、所有权和权益，包括软件、技术、设计、文档和相关材料，均归 VocSeek 或其许可方所有。用户仅被授予有限的、非独占的、不可转让的许可，以访问和使用服务，且仅限用于内部业务目的。用户不得复制、分发、转售、修改或反向工程平台的任何部分（未经书面授权）。

12. 数据所有权和处理

用户保留其提交至平台的数据的所有权。通过使用服务，用户授予 VocSeek 处理、存储和分析此类数据的必要权利，且仅用于提供和改进服务。个人数据将根据隐私政策进行处理。

13. 责任限制

在适用法律允许的最大范围内，VocSeek 及其关联实体对以下各项不承担责任：

• 间接损失
• 附带损失
• 后果性损失
• 利润损失
• 业务数据丢失
• 业务中断

VocSeek 对任何与服务相关的索赔的全部责任不超过用户在索赔发生前十二（12）个月内为服务支付的金额。

14. 终止

用户可以随时停止使用服务。如果出现以下情况，VocSeek 可以暂停或终止对服务的访问：违反本条款；非法使用平台；继续访问构成运营或法律风险。终止后，用户数据可能会在合理期限内被删除或匿名化，除非法律要求保留。

15. 管辖法律

本条款受美国特拉华州法律管辖并按其解释，不考虑任何冲突法原则。因本条款引起的任何争议应首先通过善意协商解决。如果争议无法解决，则应提交至位于美国特拉华州的有管辖权的法院。

16. 条款变更

VocSeek 可能不时更新本条款。如有重大变更，我们将通过网站或平台发布通知。在此类更新后继续使用服务即表示您接受修订后的条款。

17. 联系方式

如果您对本条款或服务有任何疑问，请联系我们：

1. Acceptance of Terms

Welcome to VocSeek.ai.

These Terms of Service ("Terms") govern your access to and use of the VocSeek website, platform, and related services (collectively, the "Services").

The Services are provided by VocSeek Inc., a company incorporated in Delaware, United States, together with its affiliated entities, including Tianjin VocSeek Technology Co., Ltd., depending on the region and scope of service.

By accessing or using the Services, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not access or use the Services.

2. Description of Services

VocSeek provides AI-powered customer support and after-sales management tools designed for e-commerce businesses. The Services may include, but are not limited to:

• AI-assisted customer support tools
• after-sales ticket management and analytics
• voice transcription and conversation management
• knowledge base creation and intelligent response suggestions
• customer communication management across channels
• integration with third-party commerce platforms and related systems

The Services may evolve over time, and VocSeek reserves the right to modify, suspend, or discontinue features of the Services at any time. Where possible, reasonable notice will be provided before significant changes are made.

3. Eligibility

You must be at least 18 years of age and capable of forming a legally binding contract to use the Services. If you are using the Services on behalf of an organization or business entity, you represent that you have the authority to bind that entity to these Terms.

4. Account Registration

Certain features of the Services require the creation of an account. You agree to:

• provide accurate and complete information when registering
• maintain the confidentiality of your login credentials
• accept responsibility for all activities that occur under your account

You must notify VocSeek immediately if you suspect unauthorized use of your account. VocSeek reserves the right to suspend or terminate accounts that violate these Terms.

5. Integration with Third-Party Platforms

The Services may integrate with third-party services, including e-commerce platforms, communication providers, and data providers. When enabling such integrations, users may authorize VocSeek to access certain data necessary for service functionality. Users acknowledge that:

• third-party services are governed by their own terms and policies
• VocSeek is not responsible for outages, limitations, or changes made by those platforms
• users must comply with all applicable third-party policies

6. AI-Assisted Functionality

VocSeek provides AI-assisted tools designed to support customer service workflows. These tools may generate:

• response suggestions
• summaries of customer conversations
• automated insights or recommendations
• knowledge-base responses

AI-generated outputs are provided for assistance purposes only. Users remain responsible for reviewing and validating any responses or actions before relying on them in customer communications. VocSeek does not guarantee the accuracy, completeness, or suitability of AI-generated outputs.

7. Voice Processing and Communication Features

Certain features of the Services may involve: voice calls, speech recognition, voice transcription, call recordings, and AI-powered voice assistants. By using these features, users acknowledge and agree that:

• communications may be recorded or transcribed for operational purposes
• users are responsible for complying with applicable call recording and telecommunications laws
• VocSeek acts solely as a technology provider and does not control the content of communications between users and their customers

Users must ensure their use of communication features complies with all applicable privacy and telecommunications regulations.

8. Acceptable Use

Users agree not to use the Services to:

• violate any applicable laws or regulations
• violate the policies of connected third-party platforms
• distribute malware or harmful software
• interfere with the operation or security of the Services
• reverse engineer, copy, or exploit the platform
• use the Services for fraudulent, abusive, or illegal purposes

VocSeek may suspend or terminate accounts that violate these rules.

9. Subscription and Billing

Some features of the Services may require a paid subscription. Users agree that:

• subscription fees are charged according to the pricing published on the website or applicable service agreement
• billing may be processed through third-party payment providers
• subscription fees are generally non-refundable unless required by law

VocSeek reserves the right to modify pricing with reasonable prior notice.

10. Service Availability

The Services are provided on an "as-is" and "as-available" basis. VocSeek does not guarantee that: the Services will always be available; the platform will be free from errors or interruptions; all features will function continuously. Service interruptions may occur due to system maintenance, infrastructure issues, or third-party service disruptions.

11. Intellectual Property

All rights, title, and interest in the VocSeek platform, including software, technology, design, documentation, and related materials, remain the property of VocSeek or its licensors. Users are granted a limited, non-exclusive, non-transferable license to access and use the Services solely for internal business purposes. Users may not copy, distribute, resell, modify, or reverse engineer any part of the platform without written authorization.

12. Data Ownership and Processing

Users retain ownership of the data they submit to the platform. By using the Services, users grant VocSeek the necessary rights to process, store, and analyze such data solely for the purpose of providing and improving the Services. Personal data will be processed in accordance with the Privacy Policy.

13. Limitation of Liability

To the maximum extent permitted by applicable law, VocSeek and its affiliated entities shall not be liable for:

• indirect damages
• incidental damages
• consequential damages
• loss of profits
• loss of business data
• business interruption

VocSeek's total liability for any claim related to the Services shall not exceed the amount paid by the user for the Services during the twelve (12) months preceding the claim.

14. Termination

Users may stop using the Services at any time. VocSeek may suspend or terminate access to the Services if: these Terms are violated; the platform is used unlawfully; continued access poses operational or legal risk. Upon termination, user data may be deleted or anonymized within a reasonable period unless retention is required by law.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict-of-law principles. Any dispute arising from these Terms shall first be resolved through good-faith negotiation. If the dispute cannot be resolved, it shall be submitted to the competent courts located in the State of Delaware, United States.

16. Changes to These Terms

VocSeek may update these Terms from time to time. If material changes are made, we will provide notice through the website or platform. Continued use of the Services after such updates constitutes acceptance of the revised Terms.

17. Contact Information

If you have questions regarding these Terms or the Services, please contact us: