Intelligent, efficient, and secure after-sales management platform for global cross-border sellers
Everything you need to deliver exceptional after-sales service
Aggregate Amazon buyer-seller messages, emails, SMS, and voice calls into a single order-centric view for centralized management.
Use machine learning to generate reply suggestions, summarize conversations, and detect customer sentiment based on Amazon order and message data.
Help sellers build and reuse standard after-sales templates, providing usage help, troubleshooting, and compliance guidance.
Generate SLA metrics, quality audits, and keyword-based search from historical order data to continuously improve service quality.
Boost your business growth with our full-stack AI solution
One-click integration with Amazon Seller Central. Automatically sync orders, customer information, and product data in real time.
Unified management of customer inquiries from messages, emails, SMS, and voice channels with intelligent priority assignment.
An intelligent knowledge base leveraging RAG technology, integrated with large language models for precise and natural customer service responses.
Automatically score customer service responses across multiple dimensions to ensure service quality and customer satisfaction.
Intelligent keyword extraction and matching to quickly locate historical conversations, solutions, and hotspot analysis.
Privacy-first and minimal permissions principle. End-to-end encryption with compliance for GDPR, CCPA, and Amazon data policies.
Choose the plan that fits your scale and needs
Automatically handle common inquiries about order status and logistics
Intelligently process return applications and auto-generate workflows
Quickly answer common questions using the knowledge base
Monitor customer review sentiment and respond promptly to negative feedback
Experience the efficiency and cost savings of intelligent customer service
为您的售后服务提供全方位支持
将亚马逊买卖双方消息、电子邮件、短信和语音通话聚合到一个以订单为中心的视图中，实现集中化管理。
利用机器学习生成回复建议、总结对话内容，并基于亚马逊订单和消息数据检测客户情绪。
帮助卖家构建和复用标准售后模板，提供使用帮助、故障排除、合规性指导。
从历史订单数据生成 SLA 指标、质量审核和基于关键词的搜索，持续提升服务质量。
助力您的业务增长
一键接入亚马逊 Seller Central，自动同步订单、客户信息和产品数据，实时监控店铺消息。
统一管理站内信、邮件、短信、语音等多种渠道的客户咨询，智能工单分配和优先级管理。
基于 RAG 技术的智能知识库，结合大语言模型，提供精准自然的客户服务响应。
AI 自动质检，多维度评分：准确性、专业性、响应速度，生成质检报告和改进建议。
智能关键词提取和匹配，支持模糊搜索和语义搜索，快速定位历史对话和解决方案。
隐私优先与最小权限原则，端到端加密，符合 GDPR、CCPA 等数据保护法规。
满足不同规模企业的需求
自动处理订单状态、物流信息等常见咨询
智能处理退换货申请，自动生成处理流程
基于知识库快速回答客户常见问题
自动监控客户评价的情绪，及时响应负面情绪